Reference
Look-up material — currencies, sync behaviour, and other technical details that don't fit a workflow guide.
This section is a flat collection of look-up material — things you'd consult once or twice rather than read end-to-end. For day-to-day workflows see the workflow sections (Connected Accounts, Organizations, Ad accounts, Reports, Metrics, Users & Teams).
In this section
- Currencies and FX — supported reporting currencies, how Level converts across them, and which plans can pick a currency.
- Data sync — refresh cadence per plan, the initial load and history backfill, and what each sync status means.
- Troubleshooting — issues that cross more than one section (e.g. report shows zero numbers).
Where to look first
For most questions, the answer lives in a workflow section:
| Question | Section |
|---|---|
| How do I connect a new platform account? | Connected Accounts |
| Why don't I see Edit on an organization? | Organizations — Managing |
| My ad account is stuck on Initial load failed | Ad accounts |
| Where do ROAS / CPA come from? | Metrics — Derived metrics |
| How do I add a teammate? | Users & Teams |
| What does my plan include, and what happens over the limits? | Plans & limits |
| Where's my organic content analytics (Wire)? | SEO/SMM |
| How do I redeem an access code or check my subscription? | Profile |